frequently-asked-questions

Have Questions?

Can't find all of the information you need? Check out our frequently asked questions and answer section below.  If you still need assistance, call our office with your questions.

FREQUENTLY ASKED QUESTIONS


What documents do I need to travel?
Updated: 12/4/2010

U.S. citizens traveling on cruises that begin and end in the same U.S. port must show proof of citizenship (such as an original or certified copy of a birth certificate) and a government-issued photo ID (such as a driver's license). Effective June 1, 2009, U.S. citizens traveling on cruises that begin and end in different U.S. ports, or begin or end in a foreign port, must have a passport or other recognized document.

U.S. Alien Residents need a valid Alien Resident Card. Canadian citizens must present a valid passport. Non-U.S. citizens need a valid passport and a valid, unexpired U.S. Multiple Re-entry Visa, if applicable. CLICK HERE to review full details of Carnival's travel documentation requirements. To get a passport, visit your local post office or library for an application. To verify this information, please visit the US Department of State website.

What is included in the price?
  • Accommodations onboard the ship (4-nights),
  • Meals, Snacks,
  • 24-Hour Complimentary Room Service & Pizzeria Use of Ship Facilities
  • Private Event Pass Including all Concerts
  • 1 Cocktail Party and all Straight No Chaser's Private Events onboard. This is only for people who have purchased this package through Rose Tours & Travel.

What is not included in the price?

Any extra or ticketed Straight No Chaser Events that may occur. Airfare or Ground Transportation to Miami, Florida. Transfers from the Airport to the Cruise Ship. Personal expenses such as photos, souvenirs, & island tours. Sodas, bottled water or alcoholic beverages (except at our on board cocktail party.)

How can I get to the ship (transportation)?

The ship leaves from the port of Miami. You can get to Miami by plane, car, or bus. The Port of Miami is approximately 25 minutes from the Miami airport and approximately 45 minutes from the Ft. Lauderdale airport. A taxi or shuttle bus can be taken from the airport to the cruise port. For more information on Transportation click here

Do children get a discount?

Yes. Chuildren under 3 are $99 plus port taxes. For children aged 4-17 there is a $150 children's discount when they are traveling in the same room as 2 full paying adults. Please book them normally and contact Rose Tours to apply the discount.

Is there childcare onboard the ship?

Yes. The cruise line has a supervised children's program that operates at no cost up until 10pm at night. After 10pm, there will be a nominal babysitting charge to watch the children.

How often can I eat?

Breakfast, lunch, and dinner are served everyday in the formal dining room and on the Lido deck. Food is also served 24 hours a day in the pizzeria and through room service.

How much money will I need to bring?

Many clients have asked, "How much money do I need to bring?" This is dependent upon your personal spending habits and budget. Optional daily photographs range from $5-$20. Shore Excursions/Tours range from $20-$150 per person. Spa services range from $30 and up. According to your personal budget, set aside money for optional expenses like souvenirs, sodas, alcoholic beverages, and personal items.

What should I pack?

Dress during the day is casual (shorts, shirts, skirts, jeans, etc.) Dress for dinner & the evening is business casual. There is one formal night at dinner. Men will need to have suit attire (dress pants, tie, and sports coat), woman need to have dresses or pant suit. Formal wear such as tuxedoes and gowns are optional. Beach & Swim Wear, Tank Tops, Tennis Shoes, Flip-Flops, Hair Rollers, etc are Not Allowed in the Dining Room. Pack Lightly.

Is there a doctor onboard?

Should a guest require medical attention while onboard one of our vessels, the Infirmary staff is available to assist 24 hours a day. The Infirmary is equipped to treat minor non-emergency matters. Physicians are available to render services at a customary fee. While at sea or in port, the availability of medical care may be limited.

Can I purchase a Private Event Pass separately?

No. It's a part of the cruise package deal only.

Air Travel Information

We recommend that you book your air as follows: ** On Thursday, October 11, 2012 book flights that Arrive into Miami no later than 1:00PM or or Ft. Lauderdale before 12:00 PM ** On Monday, October 15, 2012 book flights that Depart from Miami no earlier than 12:00 noon or Ft. Lauderdale no earlier than 1:00PM.

Are pets allowed on the ship?

With the exception of seeing eye dogs or dogs for the disabled, no pets will be allowed onboard ship.

What is the cancellation policy?

Cancellations made through April 4, 2012 loss of $300 per person deposit
Cancellations made from April 5 - August 9, 2012 incur a penalty of 50% of your total price.
No refunds will be given to cancellations made after August 10th, 2012.
If you have taken insurance and you need to cancel for a covered condition, you can make a claim with the insurance carrier to recover any lost payments.

What is the policy for name changes?

Name changes are permitted for $100 per person, however at least one passenger from the original reservation must remain in the cabin. Changing all names in a cabin are not permitted and considered a cancellation. Name Changes are not permitted for Match Program or Single Reservations. Cancellation penalties will apply.

If I make a payment online, will I still need to pay the next deposit?

Any payments made online will be deducted from your next payment.

For example, if you make $200 in additional payments and the next scheduled payment due is $300, you will automatically be charged $100 on the payment due date.

If you make additional payments totaling $300 and your next scheduled payment due is $300, nothing will be charged on the due date. If you make additional payments totaling more than the next scheduled payment amount, the overage will be deducted from your final payment.

What are the terms and conditions?

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